Terms & Conditions

  1. Company information

This website is operated by Serendipity Tailormade Limited, a company registered in England and Wales under number 7449868 (“Serendipity Tailormade”) whose registered office is . Our telephone number is 0203 397 4397 and are open from Monday to Friday inclusive, 9am – 9pm, Saturday 9am – 6pm and Sunday 10am – 5pm . Our e-mail address is mail@serendipity.travel

  1. Use of the website, copyright and trade marks

By visiting or using this website, you agree to and accept these terms.

The Serendipity Tailormade name, logo and all related product and service names, design marks and slogans are the trade marks or service marks of Serendipity Tailormade or its group companies. All other names, logos and all related product and service names, design marks and slogans used on this website are the trade marks or service marks of their owners. All rights are acknowledged.

All copyright and other intellectual property rights in any material, including html code, text, photographs or other images displayed on our website, are either owned by us or have been licensed by the owner for our use. If you wish to use any of the information or material displayed on our website, you must first obtain our written permission, or that of the owner of the rights to the material, as the case may be. You must not modify, copy, transmit, display, perform, publish, license or create derivative works from any information or software accessed by means of the service. Where copying or transmission is expressly permitted, you must not change or delete any author attribution or copyright notice.

Reference in this website to any products, services, processes, trade names, trade marks or other information of third parties does not imply or constitute an endorsement, sponsorship or recommendation to you by us. Links to other websites not operated by us are solely for your convenience. We are not responsible for any products, services, processes, trade names, trade marks or other information provided by third parties. Our inclusion of hyperlinks to such websites does not imply any endorsement of the material on such websites or any association with their operators.

You must not use our website for any activities which breach any laws, infringe any party’s rights, or breach any standards, content requirements or codes promulgated by any relevant authority. You must not use our website in any way which interferes with other users or defames, harasses or menaces anyone. You indemnify us from and against all actions, claims, suits, demands, liabilities, costs or expenses arising out of or in any way connected to use of the website by you or any other person using your membership identification or password.

  1. Accuracy of information on website and availability

Information on this website is posted in good faith and updated regularly, but we cannot guarantee its completeness and accuracy. We cannot and have not checked the accuracy of all information provided by travel service providers such as airlines and hotels, or by the providers of other information such as weather and currency, halal ratings, and conversion rates. We do not accept any liability to you or any third party for any error or omission on this website. We may change, update or delete any information on this website without prior notice. We do not warrant that this website will be uninterrupted, error free or that any information or other material accessible from this website is free of viruses or other harmful components.

We do not make any representation about the suitability of information, products and services on this website for any purpose. The website is provided on an “as is” and on an “on request” basis. You assume all responsibility and risk for use of this website. We will not be responsible for any errors, omissions or misleading information and we disclaim, to the maximum extent permitted by law, all implied warranties in connection with such information.

All photographs used are for the purposes of illustration only and should not be taken to be literal representations of actual facilities, accommodations or services offered unless otherwise advised.

In no event shall we be liable for any demand, injury, loss, claim, damage or any direct, incidental, special, consequential damages or economic loss, including but not limited to loss of profits or savings, arising out of or in any way connected with the use of any data or information services displayed on this website.

  1. Prices

Prices are shown in British Pounds (£) with rates of exchange calculated on a daily basis. Prices may therefore differ on a daily basis to reflect any movement in exchange rate levels. When a booking is made the exchange rate will be fixed at the time the item is created and will apply to any amendments or cancellations to that item within the booking. Exchange rates are determined by us.

  1. Changes to terms and conditions

We may amend these terms and conditions at any time without prior notice. If we do amend these terms and conditions, the amended terms will be effective when posted on this website.