Booking with Serendipity Tailormade ensures you have the peace of mind of financial security when planning your next holiday. Serendipity Tailormade are members of the Travel Trust Association (TTA) providing you with 100% financial protection.
Serendipity Tailormade are fully compliant with the Travel Trust Association, member number U9267 and with the Civil Aviation Authority number T7404.
The Travel Trust Association is a travel trade association consisting of Travel Agents, Tour Operators and Travel Organisers.The Travel Trust Association exists in order to protect you, the customer, with 100% financial protection and has been doing so for over fifteen years. This means that every penny that you pay to us is protected by the Travel Trust Association.
It means that you can book your holiday secure in the knowledge that Travel Trust Association will protect you in the unlikely event of a member becoming insolvent. Should a member of the Travel Trust Association for any reason financially fail or cease trading, the Travel Trust Association will liaise with the suppliers and Tour Operators to ensure that you holiday goes ahead unaffected. If for any reason this is not possible, they will administer a claim for a refund of money that you have paid to a member for your holiday.
For more information on the TTA visit www.traveltrust.co.uk
The air holiday packages shown are ATOL protected by the Civil Aviation Authority. Please refer to our booking conditions for more information
How does Travel Trust Association provide 100% financial protection for me?
Every Travel Trust Association member deposits your money into the Trust Account. A Trust Account is a bank account designated to hold the customers' money.
Your money remains in the Trust Account is supervised by an appointed Trustee who is either a banker, chartered or certified accountant or a solicitor. Both the Travel Trust Association members AND the Trustee are required to authorise payments from the Trust Account. In addition to being held in trust, your monies are also insured.
A Stand Alone Safe Seat Plan policy is an insurance policy which is issued on your behalf by the Travel Trust Association member. If your money is not in the Trust Account, the Stand Alone Safe Seat Plan policy will reimburse the loss of any amount paid to a Travel Trust Association member up to the value of £11,000 per passenger.
It is the combination of the Trust Account and the Stand Alone Safe Seat Plan that ensures all of the money which you have paid to a Travel Trust Association member is safely protected and available to pay for those services which you have booked. Please be aware that this is NOT a travel insurance policy. The Stand Alone Safe Seat Plan will only protect the money that you have paid to a Travel Trust Association member. You will need to take out a separate travel insurance policy to provide cover for cancellation, medical expenses and lost baggage etc. The Travel Trust Association member will be able to provide you with a travel insurance policy.